CONTACT US
Silo (M) Sdn Bhd HQ
NO. 8 & 10, JALAN 34/10A, TAMAN PERINDUSTRIAN IKS, MUKIM BATU, 68100 BATU CAVES, SELANGOR, MALAYSIA.
P : +603-6731 7663
HP : +60 18-262 1418 
/ +60 18-268 4604
Email: services@silomsdnbhd.com
Operation Hours
Monday to Friday: 8:30am - 6:00pm
Saturday: 8:30am - 1:00pm
Sunday: Closed
Type of Centre
- Logistics Operations
- Parcel Pick-up
- Customer Walk-in Support
FREQUENTLY ASKED QUESTIONS
What services do you offer?
We offer domestic and international shipping, warehousing, and distribution services, along with express delivery, freight forwarding, and last-mile delivery options.
Where are your service areas?
We provide services nationwide and internationally to over 200 countries. You can check specific delivery areas by contacting our support team or using our service area tool.
What are your hours of operation?
Our operations run 24/7, but our customer service hours are Monday to Friday, 8 AM to 6 PM. We offer support through our chatbot and email outside these hours.
Do you offer same-day delivery?
Yes, we offer same-day delivery for specific locations and shipments. Contact us to see if this service is available for your location.
How can I track my shipment?
You can track your shipment by entering your tracking number on our website or by asking our chatbot, "Where is my package?"
What should I do if my shipment is delayed?
If your shipment is delayed, you can check the status using our tracking tool. If you need further assistance, contact our support team for help.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address as long as the shipment hasn't been dispatched. Please contact customer service as soon as possible to update your details.
What are your shipping rates?
Shipping rates vary based on weight, dimensions, destination, and delivery speed. You can use our online rate calculator to get an estimate or request a quote.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. For business clients, we also offer monthly billing options.
How can I get a copy of my invoice?
You can download your invoice from the dashboard under "Billing" or request one by contacting our customer support.
What should I do if I was overcharged?
If you believe you've been overcharged, please contact our billing department at billing@logisticscompany.com, and we'll investigate the issue.
What should I do if my package is damaged or lost?
In case of lost or damaged goods, you can file a claim by filling out our online form or contacting customer service. Please include all relevant details such as tracking number, photos of damage (if applicable), and proof of purchase.
How long does it take to process a claim?
Claims are typically processed within 7-10 business days after submission. We'll keep you updated throughout the process.
Do you offer insurance for shipments?
Yes, we offer insurance for all shipments. You can choose different coverage options based on the value of your shipment. Please indicate if you want insurance when booking your delivery.
How do I create an account?
You can create an account by clicking the "Sign Up" button on our website, entering your details, and confirming your email address.
I forgot my password, how can I reset it?
You can reset your password by clicking on "Forgot Password" on the login page and following the prompts to reset via email.
How do I update my account information?
You can update your account details (address, payment method, etc.) by logging in to your account and navigating to the "Profile" section.
How do I contact customer support?
You can reach us via email at support@logisticscompany.com, call our toll-free number at 1-800-555-1234, or chat with our online assistant 24/7.